Frequently Asked Questions

Everything you need to know before you hit the green.

What are your standard shipping times?

Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while custom club orders may require an additional 7-10 days for assembly.

Can I return a golf club if I have already used it?

We offer a 30-day playability guarantee on select new clubs. If you aren't satisfied, you can return them for store credit, though a small restocking fee may apply to used equipment.

Do you offer professional club fitting services?

Yes, we provide virtual consultations and have in-store experts to help you select the right shaft flex, loft, and grip size based on your swing speed and style.

How can I track my order?

Once your gear leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment in real-time.

Are the products on Golf HQ authentic?

Absolutely. We are an authorized retailer for all major brands including Titleist, TaylorMade, Callaway, and PING, ensuring every item is 100% genuine and backed by a manufacturer warranty.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can upgrade your bag now and pay over time.